Contact StraßenService Desk
Making Austrian road assistance accessible and transparent.
How to Reach Us
We are here to assist you with your inquiries regarding road assistance options in Austria. Whether you have questions about subscription models, pay-per-use services, or need clarification on our service comparisons, feel free to get in touch.
- Email:
- [email protected]
- Phone:
- +43 662 123 410
- Address:
- Domplatz 3, 5020 Salzburg, Austria
Send Us an Inquiry
Please use the form below to send us your questions, feedback, or any other inquiries. We aim to respond to all messages within 2-3 business days. For detailed information on our data handling, please refer to our Privacy Policy.
Important Notice: This is NOT an emergency service.
StraßenService Desk is an online information service and advisory platform. We provide tools and comparisons to help you make informed decisions about road assistance services in Austria.
For life-threatening situations, always call 112 (European Emergency Number).
For immediate roadside emergencies requiring recovery or assistance, please contact a dedicated emergency service provider directly. In Austria, common numbers for roadside emergencies are typically provided by well-known mobility clubs.
Complaints and Escalation
We strive to provide accurate and helpful information. If you have a complaint regarding the content on our website, a service comparison, or an interaction with our team, please follow the steps below to ensure your concerns are addressed efficiently.
- Initial Contact:
- Please submit your complaint in writing via email to [email protected]. Include your full name, contact details, a clear description of the issue, and any relevant dates or specific pages on our site related to your complaint.
- Information Required:
- To help us investigate thoroughly, please provide as much detail as possible. This includes dates of incidents, specific articles or sections of our site, and what outcome you are seeking.
- Acknowledgement:
- You will receive an acknowledgement of your complaint within 2 business days, confirming that we have received your message and are reviewing it.
- Resolution Timeframe:
- We aim to investigate and provide a substantive response to all complaints within 10 business days. Complex issues may require more time, in which case we will keep you informed of the progress and expected resolution date.
- Escalation:
- If you are not satisfied with the initial response, you may request an escalation of your complaint. Please reply to our response, stating your reasons for dissatisfaction. Your complaint will then be reviewed by a senior member of our team for a second assessment. This process helps us maintain our commitment to transparency and helpfulness, as detailed in our About Us page.