Privacy Policy
At StraßenService Desk, accessible from pay-road.online, your privacy is of paramount importance to us. This Privacy Policy document outlines the types of information that is collected and recorded by StraßenService Desk and how we use it. We are committed to protecting the personal data of our users and ensuring transparency in our data processing activities. This policy is designed to help you understand our practices regarding data collection, use, and disclosure of information you may provide to us when using our services. By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Data Controller
- Who is responsible for your data?
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The data controller for the processing of your personal data on this website is:
StraßenService Desk
As the data controller, StraßenService Desk determines the purposes and means of the processing of personal data. We are dedicated to ensuring that your data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.
Domplatz 3, 5020 Salzburg, Austria
Email: [email protected]
2. Data Collected
- What information do we collect?
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We collect personal data only when you voluntarily provide it to us, primarily through our contact forms.
The types of personal data we collect are specifically limited to what is necessary for the purpose of your inquiry:
- Name: To address you personally and appropriately.
- Email Address: To respond to your inquiries and provide you with the requested information or support.
- Message Content: The details of your inquiry, which may contain various pieces of information you choose to share to help us understand your needs regarding road assistance in Austria.
3. Cookies and Local Storage
- How do we use cookies and local storage?
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Our website, pay-road.online, uses cookies and local storage with a very specific and limited purpose:
- Cookie Consent: We use a single, essential cookie (or local storage entry) to record your preference regarding cookie consent. This ensures that we respect your choice and do not repeatedly ask for consent on subsequent visits. This cookie does not contain any personal data and is solely for managing your consent status.
4. Legal Basis for Processing
- Why do we process your data?
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The legal basis for collecting and processing the personal data you provide through our contact forms is primarily your consent.
When you submit an inquiry via our Contacts page,
you are explicitly consenting to us processing your name, email, and message to respond to your request.
Additionally, processing may be necessary for:
- Legitimate Interests: To respond to your inquiries and provide customer support, which is a legitimate interest of our business to effectively communicate with potential and existing users of our service comparison tools for roadside assistance options.
- Contractual Necessity: If your inquiry pertains to a pre-contractual step or a service agreement, the processing may be necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.
5. Data Sharing
- Do we share your data with third parties?
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StraßenService Desk does not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Your data is kept strictly confidential. We do not use third-party analytics services,
nor do we engage with advertising partners who would require access to your personal data.
The only exceptions to this policy would be if required by law, such as in response to a court order or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. In such rare cases, we would strive to ensure your privacy is respected to the fullest extent possible under the law. We are focused on empowering Austrian motorists with transparent information about road assistance policies, not on monetizing personal data.
6. Retention Period
- How long do we keep your data?
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We retain personal data collected through contact form inquiries only for as long as necessary to fulfill the purposes for which it was collected,
including for the purposes of satisfying any legal, accounting, or reporting requirements.
Specifically, contact inquiries (name, email, and message content) are typically retained for a maximum period of 12 months from the date of the last communication. This allows us to refer back to previous conversations should you have follow-up questions or require further assistance related to your initial inquiry. After this period, or once the purpose for which the data was collected has been served and there is no longer a legal or business necessity to retain it, your personal data will be securely deleted or anonymized.
7. Your Data Protection Rights
- What rights do you have over your data?
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Under the GDPR, you have several important rights regarding your personal data.
We are committed to helping you exercise these rights effectively:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service if the request is manifestly unfounded or excessive.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
8. Right to Complain
- Where can you lodge a complaint?
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If you have concerns about how we are handling your personal data, we encourage you to contact us first at
[email protected] so we can address your concerns directly.
However, you also have the right to lodge a complaint with a supervisory authority.
The relevant supervisory authority for data protection in Austria is the Österreichische Datenschutzbehörde (Austrian Data Protection Authority). You can find their contact details and information on how to lodge a complaint on their official website.
9. Changes to This Privacy Policy
- How do we update our policy?
- We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will also update the "Last updated" date at the top of this Privacy Policy. Your continued use of pay-road.online after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
10. Contact Us
- How to reach us?
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If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
- By Email: [email protected]
- By Phone: +43 662 123 410
- By Mail: StraßenService Desk, Domplatz 3, 5020 Salzburg, Austria